Returns & Refunds policy

Grain Bridge Global Pvt Ltd.

Effective Date: [4 May 2026]

At Grain Bridge Global, we are committed to delivering high-quality agricultural products and ensuring transparency in all export transactions. Due to the nature of international trade, our Returns & Refunds Policy is structured to align with global export standards, logistics constraints, and product perishability.

1. Nature of Products

Our products include agricultural commodities such as grains, spices, pulses, and other food items. These are:

• Perishable or semi-perishable in nature

• Subject to environmental and transit conditions

• Shipped in bulk or customized packaging based on buyer requirements

Therefore, returns and refunds are handled under strict conditions.

2. No Return Policy (General Rule)

As per standard export practices, we do not accept returns once goods have been:

• Dispatched from the port of origin

• Handed over to the shipping carrier

• Cleared through customs

This is due to international shipping constraints and product sensitivity.

3. Exceptions for Claims

Refunds or compensations may be considered only under the following conditions:

a. Quality Issues

If the product:

• Does not meet agreed specifications (as per contract or proforma invoice)

• Is contaminated, damaged, or defective before shipment

b. Transit Damage (Insurance-Based)

If goods are:

• Damaged during transit

• Covered under marine insurance

Claims must be filed with supporting evidence.

c. Quantity Shortage

If there is a verified shortage in delivered quantity compared to shipping documents.

4. Claim Process

To initiate a claim, the buyer must:

• Notify us within 3–7 days of receiving the shipment

• Provide clear evidence, including:

  • Photos/videos of the issue

  • Inspection reports (if applicable)

  • Copy of Bill of Lading, Invoice, and Packing List

Send all documents to: [your official email]

Failure to notify within the specified time may result in claim rejection.

5. Inspection & Verification

• We may appoint a third-party inspection agency to verify claims

• Claims are evaluated based on pre-shipment inspection reports and contractual terms

• Decisions will be made fairly and transparently

6. Refund / Compensation Terms

If a claim is approved, we may offer:

• Partial refund

• Replacement in next shipment

• Discount or credit note

Refunds (if applicable) will be processed within 7–15 business days after approval.

7. Non-Eligible Cases

Refunds or claims will NOT be accepted in cases of:

• Improper storage or handling at destination

• Delay caused by customs, port authorities, or buyer-side logistics

• Minor variations in color, size, or weight (within agreed tolerance limits)

• Market price fluctuations

8. Force Majeure

We are not liable for delays, damages, or failures caused by events beyond our control, including:

• Natural disasters

• War, strikes, or port disruptions

• Government restrictions

9. Governing Terms

All transactions are governed by:

• Agreed Incoterms (FOB, CIF, etc.)

• Signed contract or proforma invoice

• Applicable international trade laws

10. Contact Us

For any queries regarding this policy, contact:

Grain Bridge Global Pvt Ltd
Email: [info@grainbridgeglobal.com]
Phone: [9996411657]
Website: www.grainbridgeglobal.com

Note: By placing an order with Grain Bridge Global, the buyer agrees to this Returns & Refunds Policy.