Refund & Returns Policy

Return or replacement requests may be considered where the delivered product is materially different from the agreed specifications or where an issue has been confirmed by our team.

• The customer should contact us as soon as possible after receiving the shipment.
• The product should remain in its delivered condition until the matter has been reviewed.
• Photographs, videos, shipment details or other supporting information may be requested.
• Any approved return or replacement will be handled according to the specific order terms.

If a shipment arrives damaged, incorrect or materially inconsistent with the agreed order specifications, please notify Grain Bridge Global promptly so that the matter can be reviewed.

• Please provide the order or invoice reference.
• Share clear photographs or videos showing the issue, where applicable.
• Our team may coordinate with the customer, transporter, supplier or logistics partner to investigate the claim.
• If the claim is approved, an appropriate resolution may include replacement, credit, adjustment or refund, subject to the order terms.

Refunds are considered only after the relevant order, payment and product-related circumstances have been reviewed and the refund has been approved by Grain Bridge Global.

Cancellation requests should be submitted as early as possible. Once an order has entered processing, packing, dispatch or shipment arrangements, cancellation may not always be possible.

• Cancellation requests will be reviewed individually.
• Orders already dispatched may not be eligible for cancellation.
• Any applicable cancellation charges or logistics costs may be deducted where agreed under the order terms.
• For bulk or international orders, cancellation terms may be specifically agreed before confirmation.

Certain products or orders may not be eligible for return due to their nature, shelf life, customization, processing requirements or specific commercial arrangements.

• Perishable or time-sensitive agricultural products may have restricted return eligibility.
• Products that have been improperly stored, handled or used after delivery may not qualify for a claim.
• Customized, specially sourced or specially packed orders may be subject to separate terms.
• International shipments may be governed by the agreed shipping and commercial terms for that order.

For quality-related concerns, customers should provide sufficient information for the issue to be assessed. Depending on the product and order, this may include photographs, batch information, delivery details, packaging information or other relevant evidence.

Grain Bridge Global will review the concern and communicate the available resolution based on the product condition, agreed specifications and applicable order terms.